---
title: "Known issues"
slug: "known-issues"
updated: 2025-07-09T09:37:29Z
published: 2025-07-09T09:37:29Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://devdocs.veriff.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Known issues

# Video controls visible in iOS low power mode

Safari's video controls could previously be hidden using CSS pseudo-elements like `::-webkit-media-controls-panel` and `::-webkit-media-controls-play-button`. However, with the introduction of Shadow DOM-based controls implementation, these CSS approaches no longer work due to the isolation created by the shadow DOM, particularly when iOS Low Power Mode is enabled.

Safari/WebKit intentionally shows controls in iOS Low Power Mode to conserve battery: autoplay is disabled and a play button is always shown for videos with the `autoplay` attribute so users can manually start them. The related bug report ([WebKit Bug #219889](https://bugs.webkit.org/show_bug.cgi?id=219889)) was marked as "Won't Fix" as this behavior is by design.

WebKit's implementation uses a [User Agent Shadow Root](https://github.com/WebKit/WebKit/blob/main/Source/WebCore/html/HTMLMediaElement.cpp) which is closed and inaccessible to JavaScript (`videoElement.shadowRoot` returns `null`).

Currently, no reliable workarounds exist to hide these controls, especially when iOS Low Power Mode is enabled. We are actively monitoring this issue and exploring alternative solutions as Safari's implementation evolves.