Available via API | Available via SDK | Needs configuration on Veriff’s side | Needs a separate integration | Needs a separate webhook |
|---|---|---|---|---|
✅ | ❌ | ✅ | ✅ | ❌ |
Pro Bet Database Verification validates users against Brazil's betting exclusion registries to ensure gambling regulatory compliance. Key benefits for customers include regulatory compliance for licensed Brazilian gambling operators, fraud prevention through government registry cross-referencing, and automated screening of betting restrictions.
Pro Bet Database Verification is available via API. The solution can be:
an add-on to your document + selfie IDV or document-only IDV, or
used separately as a standalone check
All session-related info is returned via decision webhook and can be polled from different API endpoints. The results of the verification can also be viewed in the Veriff Customer Portal, on session’s page → Webhooks tab.
If any data was extracted from the document, this data is provided in the decision webhook payload and GET /decision endpoint’s response payload.
Contact your solutions engineer for info and configuration.
Prerequisites
You have an integration set up with Veriff
The feature is configured for that integration by your Solutions Engineer
You have configured the decision webhook to get responses from Veriff (see the how-to in webhooks’ Set up webhooks section)
Ensure that you are ready to collect and send Veriff your end-user’s data: CPF (Brazilian Tax ID) and date of birth.
Because the solution is available only via API:
Veriff strongly recommends you collect and send additional device/session data for improved fraud mitigation.
Veriff strongly recommends that you create and send us the endUserId or vendorData.
Key terminology
Term | Description |
|---|---|
CPF number | Cadastro de Pessoas Físicas, Brazilian individual taxpayer registry 11-digit number |
ProBet | Brazil's registry of individuals restricted from betting activities |
PIA | Pessoas Impedidas de Apostar, individuals involved in betting administration |
PEP | Politically Exposed Persons i.e., government officials with potential conflicts of interest |
CNPJ | Brazilian company tax identification number |
End-user data sources
The “end-user data sources” refer to different origins from which the end-user’s information can be collected for database verification. There are two data sources: document data and initData.
Document data
This is data that is extracted from the end-user’s document. Includes information extracted from Brazilian identity documents (driver's licenses, ID cards). If using document extraction flow, the CPF number and date of birth are extracted from Brazilian documents and passed automatically to the ProBet validation.
InitData
This is data that you provide when creating a verification session, i.e. the parameters you specify in the POST /sessions request. Includes information like names, date of birth, address, phone number, ID number, gender etc.
InitData takes precedence over document extraction if both are present.
Parameters that can be sent via initData:
CPF number via
verification.person.idNumberDate of birth via
verification.person.dateOfBirth
Flow overview
Use via API
Standalone Pro Bet Database Verification verification
Use when you only need to verify Pro Bet Database Verification without collecting document images.
Generate a verification session using the API keys and the
baseURLof your Pro Bet Database Verification integration (see the API Documentation and API Reference[↗] how to find these)
Make sure to pass the mandatory
verification.person.idNumber(CPF number) andverification.person.dateOfBirthparameters.Veriff strongly recommends you create and send the
endUserIdorvendorData.Veriff strongly recommends you collect and send additional session/device data via POST sessions/{sessionid}/collected-data[↗] for improved fraud detection.
Session creation bash example
curl -X POST \
--url 'https://stationapi.veriff.com/v1/sessions/' \
-H 'Content-Type: application/json' \
-H 'X-AUTH-CLIENT: API-KEY' \
-d '{
"verification": {
"callback": "https://yourwebsite.com/webhook",
"person": {
"idNumber": "12345678901",
"dateOfBirth": "1990-01-15"
}
}
}'
Session creation json example
{
"verification": {
"callback": "https://yourwebsite.com/webhook",
"person": {
"idNumber": "12345678901",
"dateOfBirth": "1990-01-15"
}
}
}
Patch session status to
submittedstatus using PATCH /sessions/{sessionId}[↗] call.
Session update bash example
curl -X PATCH \
--url 'https://stationapi.veriff.com/v1/sessions/{sessionId}' \
-H 'Content-Type: application/json' \
-H 'X-AUTH-CLIENT: API-KEY' \
-H 'X-HMAC-SIGNATURE: 034c6da2bb31fd9e6892516c6d7b90ebe10f79b47cfb3d155d77b4d9b66e1d53' \
-d '{
"status": "submitted"
}'
Session update json example
{
"status": "submitted"
}
Check the decision data and/or session related info from the decision webhook (example below) and/or query the data from the GET /sessions/{sessionId}/decision endpoint (example below). Solution-specific overview of what to expect is provided below in Solution-specific parameters section.
Pro Bet Database Verification with document verification
Generate a verification session using the API keys and the
baseURLof your Pro Bet Database Verification integration ((see the API Documentation and API Reference[↗] how to find these)The
field_document_numbercheck is required if using the document verification flow.Veriff strongly recommends you create and send the
endUserIdorvendorData.Veriff strongly recommends you collect and send additional session/device data via POST sessions/{sessionid}/collected-data[↗] for improved fraud detection.
Session creation bash example
curl -X POST \
--url 'https://stationapi.veriff.com/v1/sessions/' \
-H 'Content-Type: application/json' \
-H 'X-AUTH-CLIENT: API-KEY' \
-d '{
"verification": {
"callback": "https://yourwebsite.com/webhook"
}
}'
Session creation json example
{
"verification": {
"callback": "https://yourwebsite.com/webhook"
}
}
Use your image-capturing method, or prepare previously collected document image(s)
Upload the end-user's media via
POST /sessions/{sessionId}/mediacall
Specify the
image.contextas appropriate for the image (see Context types (image, video) for more info about image context types).
Media upload bash example
curl -X POST \
--url 'https://example.com/v1/sessions/{sessionId}/media' \
-H 'Content-Type: application/json' \
-H 'X-AUTH-CLIENT: API-KEY' \
-H 'X-HMAC-SIGNATURE: 034c6da2bb31fd9e6892516c6d7b90ebe10f79b47cfb3d155d77b4d9b66e1d53' \
-d '{
"image": {
"context": "document-front",
"content": "data:image/jpeg;base64,/9j/4AAQSkZJRgABAQEAYABgAAD..."
}
}'
Media upload json example
{
"image": {
"context": "document-front",
"content": "data:image/jpeg;base64,/9j/4AAQSkZJRgABAQEAYABgAAD..."
}
}
Patch session status to
submittedstatus using PATCH /sessions/{sessionId}[↗] call.
Session update bash example
curl -X PATCH \
--url 'https://example.com/v1/sessions/{sessionId}' \
-H 'Content-Type: application/json' \
-H 'X-AUTH-CLIENT: API-KEY' \
-H 'X-HMAC-SIGNATURE: 034c6da2bb31fd9e6892516c6d7b90ebe10f79b47cfb3d155d77b4d9b66e1d53' \
-d '{
"status": "submitted"
}'
Session update json example
{
"status": "submitted"
}
Check the decision data and/or session related info from the decision webhook (example below) and/or query the data from the GET /sessions/{sessionId}/decision endpoint (example below). Solution-specific overview of what to expect is provided below in Solution-specific parameters section.
Find decision and/or session related info
You can get the data from three sources:
Receive the decision webhook (example below)
Query the results via GET /sessions/{sessionId}/decision (example below)
View the session in Veriff Customer Portal.
Note that the decision webhook and GET /sessions/{sessionId}/decision payloads are identical.
Solution-specific parameters
Info related to Pro Bet Database Verification is returned in additionalVerifiedData.proBet object. This object is structured into two main sections: validations and registryResponse objects.
This object contains ProBet registry validation results and detailed registry response data, including PEP status, artist information, betting administration records, and final betting eligibility determination.
validations object
This object contains the results of various rule checks run against the user. Each key represents a specific rule. Every rule inside the validations object shares the following structure:
result:stringShows the outcome of the validation, usuallysuccessorfailurereasons:array | nullA list of strings explaining why the validation failed. If result issuccess, this is usuallynullor empty.
To see the full explanation of parameters inside the objects, see the webhook payload explanation section below.
Parameter | Description |
|---|---|
| Indicates if the internal processing of the validation check was successful |
| Checks if the input data provided (CPF, Name, etc.) follows the correct format |
| Checks if the user is NOT listed in the PIA registry (Persons involved in Betting Administration, e.g., Lottery owners). A |
| Checks if the user is NOT in the general Pro Bet exclusion list. A |
registryResponse object
This object presents detailed data regarding specific groups of people from registries.
To see the full explanation of parameters inside the objects, see the webhook payload explanation section below.
Parameter | Description |
|---|---|
| Details regarding Politically Exposed Persons. In many jurisdictions, PEPs are subject to stricter scrutiny regarding financial transactions, including betting. |
| Details regarding artists, athletes, or public figures who might have restrictions on betting (e.g., to prevent match-fixing or influence) |
| Details regarding the PIA (Pessoa Impedida de Apostar) |
| Details regarding digital influencers. Some regulations restrict influencers from betting or require disclosure. |
| The final computed result based on all the data above |
Example with only solution-specific parameters
{
"verifications": {
"additionalVerifiedData": {
"proBet": {
"validations": {
"processing": {
"result": "success",
"reasons": null
},
"isUserDataValid": {
"result": "success",
"reasons": null
},
"isNotOnPia": {
"result": "failure",
"reasons": [
"User is on PIA registry"
]
},
"isNotOnProBet": {
"result": "failure",
"reasons": [
"User is on Pro Bet registry"
]
}
},
"registryResponse": {
"pepData": {
"name": "MARIA SILVA SANTOS",
"role": "SECRETARIO GERAL",
"organization": "SECRETARIA NACIONAL DE DESENVOLVIMENTO REGIONAL",
"exerciseStartDate": "25/07/2023",
"exerciseEndDate": "",
"pepValidityDate": ""
},
"artistData": {
"cpf": "12345678901",
"name": "MARIA SILVA SANTOS",
"artisticName": "MARIA SILVA SANTOS",
"occupation": "CANTORA"
},
"piaData": {
"isInRegistry": true,
"cnpj": "12345678901234",
"companyName": "LOTERICA BOM DESTINO LTDA",
"type": "CASAS LOTERICAS"
},
"influencerData": {
"artisticName": "MARIA SILVA SANTOS",
"socialMediaUrl": "",
"areaOfActivity": "INFLUENCER"
},
"scoreData": {
"isAllowedToBet": false
}
}
}
}
}
}If a document was used in the verification, all the info that the system is able to extract from the document is returned in verification.person and verification.document objects.
Webhook payload
Below is an example and an explanation of the decision webhook payload, showing only the mandatory parameters for a Pro Bet Database Verification session.
Depending on your integration configuration, the payload may contain additional parameters. To find more info about those parameters, see the decision webhook documentation.
Sample request
{
"status": "success",
"verification": {
"id": "12df6045-3846-3e45-946a-14fa6136d78b",
"attemptId": "00bca969-b53a-4fad-b065-874d41a7b2b8",
"vendorData": "12345678",
"endUserId": "a1b2c35d-e8f7-6d5e-3cd2-a1b2c35db3d42",
"status": "declined",
"code": 9102,
"reason": "User is on PIA registry",
"reasonCode": 570,
"decisionTime": "2025-12-12T13:00:00.000+02:00",
"acceptanceTime": "2025-12-12T12:00:00.000+02:00",
"submissionTime": "2025-12-12T12:05:00.000000+02:00",
"person": {
"firstName": "MARIA",
"lastName": "SILVA SANTOS",
"dateOfBirth": "1990-01-15",
"gender": "F",
"nationality": "BR",
"idNumber": "12345678901",
"yearOfBirth": "1990",
"placeOfBirth": "SAO PAULO"
},
"document": {
"number": "AB123456",
"type": "ID_CARD",
"country": "BR",
"state": "SP"
},
"additionalVerifiedData": {
"proBet": {
"validations": {
"processing": {
"result": "success",
"reasons": null
},
"isUserDataValid": {
"result": "success",
"reasons": null
},
"isNotOnPia": {
"result": "failure",
"reasons": ["User is on PIA registry"]
},
"isNotOnProBet": {
"result": "failure",
"reasons": ["User is on Pro Bet registry"]
}
},
"registryResponse": {
"pepData": {
"name": "MARIA SILVA SANTOS",
"role": "SECRETARIO GERAL",
"organization": "SECRETARIA NACIONAL DE DESENVOLVIMENTO REGIONAL",
"exerciseStartDate": "25/07/2023",
"exerciseEndDate": "",
"pepValidityDate": ""
},
"artistData": {
"cpf": "12345678901",
"name": "MARIA SILVA SANTOS",
"artisticName": "MARIA SILVA SANTOS",
"occupation": "CANTORA"
},
"piaData": {
"isInRegistry": true,
"cnpj": "29872262000128",
"companyName": "LOTERICA BOM DESTINO LTDA",
"type": "CASAS LOTERICAS"
},
"influencerData": {
"artisticName": "MARIA SILVA SANTOS",
"socialMediaUrl": "",
"areaOfActivity": "INFLUENCER"
},
"scoreData": {
"isAllowedToBet": false
}
}
}
},
"comments": [],
},
"technicalData": {
"ip": "192.168.1.1"
}
}
Request properties explained
status:stringStatus of the responseverification:objectVerification request decision object.nullif decision is not available yetid:stringUUID v4 which identifies the verification sessionattemptId:stringUUID v4 of the attempt which received a status (as shown inverification.statusfield)vendorData:string | nullThe unique identifier that you created for your end-user.nullif not specifiedendUserId:string | nullTheUUIDthat you created for your end-user.nullif not specifiedstatus:stringSession verification status (approved,declined,resubmission_requested,review,expired,abandoned)code:integerVerification session decision code, one of9001,9102,9103,9104,9121. For more info, see the verification session decision codesreason:string | nullHuman-readable decline reasonreasonCode:integer | nullReason code of the failed verification. For more info, see the possible codes for a failed verificationdecisionTime:string | nullTimestamp of the decision, represented asUTC YYYY-MM-DDTHH:MM:SS.SSS+Timezone Offset(ISO 8601)acceptanceTime:stringTimestamp of the session generation, represented asUTC YYYY-MM-DDTHH:MM:SS.SSS+Timezone Offset(ISO 8601)submissionTime:stringTimestamp of when the session was submitted, represented asUTC YYYY-MM-DDTHH:MM:SS.SSSSSS+Timezone Offset(ISO 8601)person:objectData about the verified personfirstName:string | nullPerson's first name as written on the documentlastName:string | nullPerson's last name as written on the documentdateOfBirth:stringPerson's date of birth, represented asYYYY-MM-DDgender:string | nullPerson's gender, represented as M or F, ornullif not presentnationality:string | nullPerson's nationality, represented as ISO 3166alpha-2oralpha-3numberidNumber:string | nullNational identification number (CPF)yearOfBirth:string | nullPerson's year of birth, represented asYYYYplaceOfBirth:string | nullPerson's place of birth
document:objectVerified documentnumber:string | nullDocument number,[a-zA-Z0-9]characters onlytype:string | nullDocument type, one ofPASSPORT,ID_CARD,RESIDENCE_PERMIT,DRIVERS_LICENSE,VISA,OTHERcountry:string | nullDocument issuing country, represented as ISO 3166alpha-2codestate:string | nullDocument issuing state, represented as ISO 3166alpha-2oralpha-3code
additionalVerifiedData:objectContainer for solution-specific dataproBet:objectProBet validation results containervalidations:objectValidation rule resultsprocessing:objectProcessing validation resultresult:stringValidation outcome (success,failure)reasons:array | nullExplanations for failure (nullor empty ifresultvalue issuccessful)
isUserDataValid:objectUser data format validationresult:stringValidation outcomereasons:array | nullExplanations for failure (nullor empty ifresultvalue issuccessful)
isNotOnPia:objectPIA registry check (negative logic)result:stringValidation outcomereasons:array | nullExplanations for failure (nullor empty ifresultvalue issuccessful)
isNotOnProBet:objectProBet registry check (negative logic)result:stringValidation outcomereasons:array | nullExplanations for failure (nullor empty ifresultvalue issuccessful)
registryResponse:objectDetailed registry datapepData:objectPolitically exposed person (PEP) informationname:stringFull name of PEProle:stringPublic office or role heldorganization:stringGovernment body or organizationexerciseStartDate:stringRole start dateexerciseEndDate:stringRole end datepepValidityDate:stringPEP validity date
artistData:objectArtist/public figure informationcpf:stringBrazilian Tax IDname:stringLegal nameartisticName:stringStage or public nameoccupation:stringProfession or role
piaData:objectBetting administration registry informationisInRegistry:booleanIndicates whether found in PIA registrycnpj:stringCompany tax identification numbercompanyName:stringLegal company nametype:stringBusiness category
influencerData:objectDigital influencer informationartisticName:stringSocial media namesocialMediaUrl:stringPrimary social media URLareaOfActivity:stringInfluence category
scoreData:objectThe final computed result based on all the data aboveisAllowedToBet:booleanIndicates whether the end-user is allowed to bet
comments:array(Deprecated) Always returns empty []
technicalData:objectTechnical data objectip:string | nullIP of the device from which the verification was made
API call
Below is an example and an explanation of the GET /decision API call payload, showing only the mandatory parameters for a Pro Bet Database Verification session.
Depending on your integration configuration, the payload may contain additional parameters. To find more info about those parameters, see the GET sessions/{sessionId}/decision[↗] documentation.
Sample response
{
"status": "success",
"verification": {
"id": "12df6045-3846-3e45-946a-14fa6136d78b",
"attemptId": "00bca969-b53a-4fad-b065-874d41a7b2b8",
"vendorData": "12345678",
"endUserId": "a1b2c35d-e8f7-6d5e-3cd2-a1b2c35db3d42",
"status": "declined",
"code": 9102,
"reason": "User is on PIA registry",
"reasonCode": 570,
"decisionTime": "2025-12-12T13:00:00.000+02:00",
"acceptanceTime": "2025-12-12T12:00:00.000+02:00",
"submissionTime": "2025-12-12T12:05:00.000000+02:00",
"person": {
"firstName": "MARIA",
"lastName": "SILVA SANTOS",
"dateOfBirth": "1990-01-15",
"gender": "F",
"nationality": "BR",
"idNumber": "12345678901",
"yearOfBirth": "1990",
"placeOfBirth": "SAO PAULO"
},
"document": {
"number": "AB123456",
"type": "ID_CARD",
"country": "BR",
"state": "SP"
},
"additionalVerifiedData": {
"proBet": {
"validations": {
"processing": {
"result": "success",
"reasons": null
},
"isUserDataValid": {
"result": "success",
"reasons": null
},
"isNotOnPia": {
"result": "failure",
"reasons": ["User is on PIA registry"]
},
"isNotOnProBet": {
"result": "failure",
"reasons": ["User is on Pro Bet registry"]
}
},
"registryResponse": {
"pepData": {
"name": "MARIA SILVA SANTOS",
"role": "SECRETARIO GERAL",
"organization": "SECRETARIA NACIONAL DE DESENVOLVIMENTO REGIONAL",
"exerciseStartDate": "25/07/2023",
"exerciseEndDate": "",
"pepValidityDate": ""
},
"artistData": {
"cpf": "12345678901",
"name": "MARIA SILVA SANTOS",
"artisticName": "MARIA SILVA SANTOS",
"occupation": "CANTORA"
},
"piaData": {
"isInRegistry": true,
"cnpj": "29872262000128",
"companyName": "LOTERICA BOM DESTINO LTDA",
"type": "CASAS LOTERICAS"
},
"influencerData": {
"artisticName": "MARIA SILVA SANTOS",
"socialMediaUrl": "",
"areaOfActivity": "INFLUENCER"
},
"scoreData": {
"isAllowedToBet": false
}
}
}
},
"comments": [],
},
"technicalData": {
"ip": "192.168.1.1"
}
}
Response properties explained
status:stringStatus of the responseverification:objectVerification request decision object.nullif decision is not available yetid:stringUUID v4 which identifies the verification sessionattemptId:stringUUID v4 of the attempt which received a status (as shown inverification.statusfield)vendorData:string | nullThe unique identifier that you created for your end-user.nullif not specifiedendUserId:string | nullTheUUIDthat you created for your end-user.nullif not specifiedstatus:stringSession verification status (approved,declined,resubmission_requested,review,expired,abandoned)code:integerVerification session decision code, one of9001,9102,9103,9104,9121. For more info, see the verification session decision codesreason:string | nullHuman-readable decline reasonreasonCode:integer | nullReason code of the failed verification. For more info, see the possible codes for a failed verificationdecisionTime:string | nullTimestamp of the decision, represented asUTC YYYY-MM-DDTHH:MM:SS.SSS+Timezone Offset(ISO 8601)acceptanceTime:stringTimestamp of the session generation, represented asUTC YYYY-MM-DDTHH:MM:SS.SSS+Timezone Offset(ISO 8601)submissionTime:stringTimestamp of when the session was submitted, represented asUTC YYYY-MM-DDTHH:MM:SS.SSSSSS+Timezone Offset(ISO 8601)person:objectData about the verified personfirstName:string | nullPerson's first name as written on the documentlastName:string | nullPerson's last name as written on the documentdateOfBirth:stringPerson's date of birth, represented asYYYY-MM-DDgender:string | nullPerson's gender, represented as M or F, ornullif not presentnationality:string | nullPerson's nationality, represented as ISO 3166alpha-2oralpha-3numberidNumber:string | nullNational identification number (CPF)yearOfBirth:string | nullPerson's year of birth, represented asYYYYplaceOfBirth:string | nullPerson's place of birth
document:objectVerified documentnumber:string | nullDocument number,[a-zA-Z0-9]characters onlytype:string | nullDocument type, one ofPASSPORT,ID_CARD,RESIDENCE_PERMIT,DRIVERS_LICENSE,VISA,OTHERcountry:string | nullDocument issuing country, represented as ISO 3166alpha-2codestate:string | nullDocument issuing state, represented as ISO 3166alpha-2oralpha-3code
additionalVerifiedData:objectContainer for solution-specific dataproBet:objectProBet validation results containervalidations:objectValidation rule resultsprocessing:objectProcessing validation resultresult:stringValidation outcome (success,failure)reasons:array | nullExplanations for failure (nullor empty ifresultvalue issuccessful)
isUserDataValid:objectUser data format validationresult:stringValidation outcomereasons:array | nullExplanations for failure (nullor empty ifresultvalue issuccessful)
isNotOnPia:objectPIA registry check (negative logic)result:stringValidation outcomereasons:array | nullExplanations for failure (nullor empty ifresultvalue issuccessful)
isNotOnProBet:objectProBet registry check (negative logic)result:stringValidation outcomereasons:array | nullExplanations for failure (nullor empty ifresultvalue issuccessful)
registryResponse:objectDetailed registry datapepData:objectPolitically exposed person (PEP) informationname:stringFull name of PEProle:stringPublic office or role heldorganization:stringGovernment body or organizationexerciseStartDate:stringRole start dateexerciseEndDate:stringRole end datepepValidityDate:stringPEP validity date
artistData:objectArtist/public figure informationcpf:stringBrazilian Tax IDname:stringLegal nameartisticName:stringStage or public nameoccupation:stringProfession or role
piaData:objectBetting administration registry informationisInRegistry:booleanIndicates whether found in PIA registrycnpj:stringCompany tax identification numbercompanyName:stringLegal company nametype:stringBusiness category
influencerData:objectDigital influencer informationartisticName:stringSocial media namesocialMediaUrl:stringPrimary social media URLareaOfActivity:stringInfluence category
scoreData:objectThe final computed result based on all the data aboveisAllowedToBet:booleanIndicates whether the end-user is allowed to bet
comments:array(Deprecated) Always returns empty []
technicalData:objectTechnical data objectip:string | nullIP of the device from which the verification was made
Veriff Customer Portal
You can find the verification session related info, including the decision, in the Veriff Customer Portal → Session page → Webhooks tab.
→ See Review verification in Veriff Customer Portal about how to view the session info in the Veriff Customer portal
Status and reason codes
For an approved session, see:
verification.codeabout verification session decision code, one of9001,9102,9103,9104,9121.verification.statusabout verification status, one ofapproved,declined,resubmission_requested,expired,abandoned.
If the Pro Bet Database Verification session was declined or resubmission_requested, you can find additional information by checking:
verification.reasonfor the reason why the verification failed.verification.reasonCodefor reason code of the failed verification and cross-reference it with Granular reason codes (table).
|
|
| What does it mean? |
|---|---|---|---|
| 570 | IS_ON_PIA | End-user is in betting administration registry. This is mandatory block for gambling operators. |
| 570 | IS_ON_PRO_BET | User is on ProBet exclusion list.This is mandatory block for gambling operators. |
| 529 | INVALID_CPF | CPF format is invalid. Ensure 11-digit number without punctuation. |
| 529 | INVALID_DATE_OF_BIRTH | Date of birth format is invalid. Ensure ISO 8601 YYYY-MM-DD format |
| 529 | BIRTHDATE_DIFFERS_FROM_REGISTRY | Date of birth does not match registry data. Ensure that correct date of birth has been entered. |
| 566 | UNAVAILABLE_REGISTRY_PROVIDER | Registry service unavailable |
| 566 | TIMEOUT_ERROR | Registry query timed out |
| 566 | INTERNAL_ERROR | Internal processing error |
The table above aims to list the most common reasons why you may see the decline reason for a Pro Bet Database Verification session. However, the session may be declined due to a reason that is not inherently Pro Bet Database Verification verification related (e.g. uploaded document’s quality is low). In that case, to find info about the codes you are seeing, refer to:
Additional information
Best practices
CPF format validation: CPF numbers must be exactly 11 digits without punctuation (dashes or dots). Invalid formats will cause immediate validation failure with code
529. Implement early validation on your side to ensure proper formatting before session creation.Date of Birth format validation: Date of birth must be in ISO 8601 format (
YYYY-MM-DD). Implement early validation on your side to ensure proper formatting before session creation, because invalid formats will cause immediate validation failure with code529.Document image quality: ensure that end-user’s document image is of good quality. This will reduce the possibility of session going to
resubmission_requested.Error handling: Implement proper error handling for all possible validation results (format issues, registry timeouts and issues, etc.)
Session declined due to third-party provider issues: Implement proper session handling flow when possibly legitimate end-user’s session is declined due to the third-party service provider having issues, as indicated by session code
566.Webhook security: Secure your webhook endpoint and verify request signatures.
User experience: Provide clear feedback to users about validation results.
Ensure backwards compatibility for webhooks and API connections.
Changelog
Date | Description |
|---|---|
Jan 15, 2026 | Indentation in payload examples and explanations updated |
Dec 16, 2025 | Minor updates to the text formatting |
Dec 15, 2025 | Documentation published |